Federico C.

Federico C. is a seasoned Data Analyst and Customer Experience Specialist with over six years of diverse experience across the food engineering and customer service industries. With a background in quality control and process optimization, he has effectively transitioned his analytical expertise to enhance customer support roles. At CAINIAO USA (AliExpress), he managed US-market inquiries and coordinated logistics, focusing on reducing response times and enhancing package traceability. In his earlier role at CHOLOPATA, he designed quality control systems for coffee processing, contributing to standardized evaluation metrics and process innovation. Federico's linguistic proficiency in Spanish, English, and French enabled him to effectively handle customer service roles in international markets, particularly as a French market agent for BTOCC Business Partner S.R.L. His educational foundation in food engineering from Universidad Nuestra Señora de La Paz complements his technical skills in tools like Power BI, Google Sheets, and Zendesk, underscoring his ability to turn operational data into actionable insights.