Federissa M.
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About
Federissa M. is a Bachelor of Science in Business Administration majoring in Financial Management with practical experience in the banking and hospitality industries. During her tenure as an On-the-Job Trainee at the Philippine National Bank, she adeptly assisted clients with account-related concerns, prepared and verified client forms, and supported cash handling tasks. Her role as a Part-Time Receptionist at Twilight Tower Hotel further honed her skills in managing front desk operations and ensuring customer satisfaction. She is proficient in Cash Handling and Recording, Customer Service Assistance, and effective Presentation Skills. Additionally, Federissa M. has served as a School Organization Officer at ACLC College, managing budgets and planning events, highlighting her capability in financial and organizational management. Her educational background includes a degree from ACLC College of Ormoc City Inc. and accolades such as the Academic Achiever 2026 and a Service Award-Gold.
Experience
On-the-Job Trainee
Philippine National Bank (PNB) · 2025 — 2026Assisted clients with inquiries related to their accounts and resolved concerns. Prepared and verified forms including signature cards and account information sheets. Supported tellers by wrapping bills and performing basic cash handling tasks. Conducted filing, scanning, and record-keeping to ensure proper documentation. Maintained confidentiality and professionalism while managing client information.Part-Time Receptionist
Twilight Tower Hotel · 2022 — 2026Managed customer inquiries, reservations, and concerns at the front desk. Oversaw front desk operations including phone calls and guest coordination. Kept accurate records of bookings and transactions while providing excellent customer service to enhance guest satisfaction.School Organization Officer
ACLC College of Ormoc Inc. · 2022 — 2026Oversaw organizational funds with a focus on budgeting, collections, and expense tracking to maintain transparent financial records. Assisted in the planning and execution of events and activities while ensuring effective resource allocation. Strengthened coordination among officers and members to boost participation and overall engagement.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Financial ManagementACLC College of Ormoc City Inc. · 2022 — 2026
- Senior High SchoolIsabel National Comprehensive School · 2019 — 2021
- Junior High SchoolIsabel National Comprehensive School · 2015 — 2019
- Primary SchoolBilwang Elementary School · 2009 — 2015
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