Fel A.

FEL A. is a seasoned professional with over 12 years of experience in the BPO industry, specializing in customer service, technical support, and team leadership. She holds a Bachelor of Science in Computer Science from Mater Dei College and has an extensive track record of excellence across various organizations, including Qualfon, Alorica, TechMahindra, Convergys, and ePerformax. At ePerformax, Fel served as a Team Lead and Subject Matter Expert, enhancing quality performance and customer satisfaction. Her professional journey includes notable roles such as Calendar Manager and Cold Caller at Sheefa, Sales Associate at Cryofuture, and Operations and Sales Associate at Cleaney Service. In these positions, she demonstrated strong calendar management, cold calling & lead generation, and customer service skills, contributing to the business's success through enhanced productivity and customer satisfaction. Strong skills in problem-solving and adaptability have allowed Fel to effectively manage and motivate teams, providing quality support through various communication channels.