Fel A.
Mid-Level BPO Team Lead
Open to offersNew to PlatformAbout
Fel Amor A. is a seasoned professional with over 12 years of experience in the BPO industry, encompassing roles such as customer service, technical support, and team leadership. A graduate of Bachelor of Science in Computer Science from Mater Dei College, she possesses a strong foundation for working with digital tools and systems. Starting her career as a Customer Service Representative at Qualfon, her journey advanced through positions at Alorica, TechMahindra, Convergys, and ePerformax. At ePerformax, she served as a Team Lead and Subject Matter Expert, focusing on mentoring agents and ensuring quality customer satisfaction. Her role extended to positions like Calendar Manager and Cold Caller with Sheefa and Order Entry at Taylor, providing her with extensive experience in customer service, calendar management, cold calling, and lead generation. She has proven expertise in problem-solving and adaptability, keen on contributing to dynamic environments that value continuous improvement and service excellence.
Experience
Calendar Manager / Cold Caller
Sheefa · 2024 — 2025Managed employees to promote productivity while addressing client issues to enhance customer satisfaction. Oversaw team performance and provided mentorship to team members.Sales Associate
Cryofuture · 2023 — 2024Developed customer relationships and consistently met monthly sales targets. Managed inbound inquiries alongside outbound follow-ups while offering informed recommendations to clients and patients.Senior Frontline Support
XtendOps · 2023 — 2024Delivered support via email, chat, and voice, handling orders, processing refunds, and filing claims. Emphasized excellent customer service with a focus on detail.Operations and Sales Associate
Cleaney Service · 2022 — 2023Conducted outbound calls to follow up with clients and dispatched quotes via email and phone. Exhibited strong adaptability and effective communication skills throughout interactions.Cold Caller / Order Entry
Taylor · 2022 — 2022Initiated contact with potential clients through phone and email channels. Prepared quotes for prospects and collaborated with team members while also working independently.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceMater Dei College · 2006 — 2010
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