Felenne B.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Felenne B. is a versatile IT professional with substantial experience in software engineering, technical administration, and end-user support. She is a CSC Professional Eligible seeking to leverage her diverse background to enhance technical assistance and administrative efficiency within IT departments. Felenne has demonstrated her capabilities as a Business Owner at Triple P Store, overseeing daily operations and managing supplier relationships. Her technical skills are emphasized through her proficiency in web development using PHP and HTML, database management with MySQL and Oracle, as well as expertise in various operating systems such as RHEL 6.3 Linux and Ubuntu 12.04. Felenne's experience extends to academia as a Computer Instructor at the Asian Institute of Computer Studies, where she developed curricula and evaluated student performance. Her role as an Email Support Specialist at Max Profit Solution involved managing high-volume customer inquiries and processing RMAs. Her educational foundation includes a Bachelor of Science and an Associate degree in Computer Science, complemented by ongoing professional education. Felenne's career reflects a strong commitment to IT excellence and continuous professional growth.
Experience
Business Owner
Triple P Store · 2020 — 2025Managed daily business functions, which included overseeing opening and closing procedures, ensuring security, and maintaining operations.Email Support Specialist
Max Profit Solution · 2019 — 2020Handled high-volume incoming customer inquiries via email and chat. Gathered customer information to address needs and provided product education. Managed ticket resolution, conducted email verification processes, and oversaw RMA returns processing.Registrar
AMA – Manila · 2018 — 2019Maintained and secured accurate student records, including grades and personal information. Oversaw admissions processes, managed student withdrawals, and verified eligibility for graduation.Computer Instructor
Asian Institute of Computer Studies (Montalban Branch) · 2017 — 2018Instructed students using the standard curriculum through lectures, discussions, and laboratory work. Evaluated student performance through assignments, quizzes, and projects. Participated in the development of school curriculum.Receptionist / Admin Assistant
Asian Institute of Computer Studies (Guadalupe Branch) · 2016 — 2017Welcomed clients and handled incoming calls, ensuring proper forwarding. Collected various student accounts, such as tuition fees, and encoded grades using MS DOS. Monitored daily attendance for faculty and staff.Software Engineer 1
Telcom Live Content Inc. · 2014 — 2015Assigned to support system development for overseas clients. Created and edited scripts to monitor database status, including partition counts and table space, with alerts for threshold breaches.
Skills & Expertise
Education
- Continuing Professional Education (earning 18 units)Marikina Polytechnic College · 2018 — 2019
- Bachelor of Science in Computer ScienceAsian Institute of Computer Studies (Commonwealth Branch) · 2012 — 2014
- Associate in Computer ScienceAsian Institute of Computer Studies (Marikina Branch) · 2009 — 2012
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