Felicia N.
Mid-Level Human Resources Virtual Assistant
Open to offersNew to PlatformAbout
Felicia N. is an accomplished professional with extensive experience in hospitality, business consulting, HR operations, and administration. Currently working as an Independent Virtual Assistant, she supports clients in administrative management, reporting, and human resources functions including recruitment, employee management, and training. Previously, Felicia served as Program Director at an international business consulting firm, facilitating client relations, business development, training events, and recruitment services. Her significant roles at AccorHotels group properties such as Pullman & Ibis Styles Bandung Grand Central and Ibis Bandung Trans Studio encompassed leading pre-opening HR operations, policy development, talent management, and area coordination for talent development projects. Felicia’s earlier experience includes HR leadership in major hospitality chains like Crowne Plaza in Indonesia and UAE, and she also held financial consultancy and accounting roles within the hospitality and insurance sectors. She holds a bachelor’s degree in Pastry and Bakery Management from ENHAII STP Bandung.
Experience
Independent Virtual Assistant
null · 2024 — PresentProvides assistance to clients with daily tasks, particularly in administration, reporting, appointment and schedule management, as well as Human Resources matters including Employee Management, Recruitment, HR Team Management, Employee development, Training, and HR administration.Program Director
Hendra Hilman International · 2022 — 2024Aids Coach Hendra Hilman in addressing client inquiries, prospecting, and business development, while also preparing for training events and managing partnerships and recruitment services.Director of Talent & Culture
Pullman & Ibis Styles Bandung Grand Central · 2019 — 2020Part of the pre-opening team, established development policies and procedures to support operational needs. Provided strategic consultation on staffing plans, compensation, training, and labor relations while fostering a culture that aligns with strategic goals.Director of Talent & Culture / Director of Human Resources
Ibis Bandung Trans Studio · 2014 — 2019Formulated and implemented policies, procedures, and standards for Human Resources Administration, Compensation and Benefits, Employee Welfare, Training, Employee Communication, and Performance Management while ensuring compliance with legal and industry standards.Human Resources Manager
Ibis Bandung Trans Studio · 2012 — 2014Reported directly to the GM, responsible for Human Resources strategies, budget, compensation and benefits, recruitment, training oversight, and management of the Human Resources Department.Assistant Human Resources Manager
Crowne Plaza Semarang · 2011 — 2012Responsible for setting up the Human Resources department during the pre-opening stage, managing recruitment, collaborating with Department Heads, and implementing HR systems for payroll and employee data management.Human Resources Consultant
Crowne Plaza Yas Island · 2009 — 2010Ensured effective human resources management by handling comprehensive recruitment processes, overseeing the onboarding experience, processing payroll changes and health insurance applications, and advising managers on HR matters.Financial Consultant
P.T. Prudential Life Assurance Indonesia · 2007 — 2009Served as a sales representative, developing financial plans for clients and ensuring strong client relationships by adjusting plans according to individual needs and market conditions.Accounting Staff (Purchasing & FB Cost Control)
Mitra Hotel · 2005 — 2007Managed the day-to-day operations of the Purchasing department, ensuring timely order placements, cost control, and preparation of purchasing reports while overseeing stock levels and quotations.Accounting Staff (Purchasing & FB Cost Control)
The View Leisure Plaza · 2004 — 2005Handled administrative responsibilities in the Purchasing Division, overseeing operations and ensuring compliance with departmental objectives while delegating tasks to support staff.Daily Worker in Pastry Department
Holiday Inn Hotel · 2003 — 2004Assisted the pastry team in production, decorations, and menu preparation.
Skills & Expertise
Education
- Bachelor Degree of Higher Diploma III majoring in Pastry and Bakery ManagementENHAII STP Bandung Institute of Tourism, Indonesia · 2000 — 2003
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