Felicia J.
Senior HR Leader
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Felicia T. is a distinguished Senior HR Leader and People & Culture Strategist, HR & ER Investigator, Workforce Data Analysis, Visualization, and Translation Specialist, with considerable experience in leading organisational development and management consulting efforts across global giants such as Amazon, Lear Corporation, and Walmart. Her expertise encompasses transforming workplace cultures, optimising workforce planning, and conducting comprehensive workplace investigations. Felicia excels in organisational analysis, HR operations management, leadership capability building, and predictive analytics. At Lear Corporation, she significantly enhanced onboarding efficiency and reduced payroll errors through workflow redesign and HRIS optimisation. Her tenure at Amazon further demonstrates her capability, where she adeptly handled high-volume operations and led initiatives that reduced turnover by 30% and improved employee engagement by 25%. Her proficiency in using HRIS platforms like SAP, Workday, and ADP ensures seamless HR operations. As a Quality Assurance Specialist at Walmart, she prevented significant losses through rigorous quality audits. Felicia holds a Bachelor's degree in Interdisciplinary Studies from Georgia Southern University and is advancing her education in Industrial & Organisational Psychology.
Experience
Senior HR Leader
Lear Corporation · 2024 — 2025Oversaw HR operations and organizational effectiveness initiatives, focusing on workforce optimization across various units. Executed workflow redesign and HRIS optimization strategies to enhance onboarding efficiency. Strengthened data integrity and audit controls to decrease payroll errors. Facilitated targeted culture and leadership initiatives, resulting in increased employee satisfaction and engagement. Established standardized HR processes and SOPs to eliminate rework. Created a Predictive Analytics Workforce Dashboard for strategic workforce planning and analysis. Implemented a Leadership Cascade Framework for improved communication and accountability. Managed and coached HR teams, ensuring consistent delivery of services and effective organizational development outcomes. Conducted workplace and employee relations investigationsHR Business Partner – HR Generalist (Operations)
Amazon · 2023 — 2024Provided HR advisory and workforce support for over 4,000 employees in high-volume operations. Implemented engagement strategies that reduced turnover significantly. Enhanced employee engagement through leadership development and culture programs. Addressed time and attendance errors by redesigning processes. Managed employee relations cases involving performance and conflict resolution. Conducted workplace investigations to ensure compliance with procedural fairness. Delivered leadership coaching to improve team performance and engagement. Compiled analytical reports and presented workforce insights to senior leadership. Played a key role in an education project that supported numerous students and engaged in community service.People Operations Manager II
Amazon · 2022 — 2023Supervised 1,000 to 3,500 employees across various operational departments, ensuring performance consistency. Maintained a high SLI score, reflecting excellence in safety and productivity. Fostered employee engagement through structured communication and recognition initiatives. Developed frontline leaders, enhancing their capability and accountability. Managed workforce planning and labor utilization aligned with business requirements. Supported safety and compliance investigations. Mapped administrative processes to improve workflow efficiency. Collaborated with cross-functional teams on continuous improvement efforts and culture-building initiatives.People Operations Manager I
Amazon · 2021 — 2022Directly led large frontline teams in high-volume operations, providing coaching and performance support. Achieved a notable SLI score, indicating top performance. Enhanced employee engagement through proactive support and communication forums. Managed staffing allocation and workflow optimization to meet operational objectives. Conducted analysis of productivity and attendance metrics. Contributed to continuous improvement initiatives focusing on safety and quality. Engaged in investigations concerning compliance and conduct issues while building supervisory leadership capabilities.Quality Assurance Specialist
Walmart · 2017 — 2020Conducted quality audits to prevent substantial financial losses. Ensured compliance and inventory checks achieved complete accuracy on a daily basis.
Skills & Expertise
Education
- Master’s Degree (In Progress)unknown
- Bachelor of Interdisciplinary StudiesGeorgia Southern University
- Associate of ArtsEast Georgia State College
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