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Felipe C. — Senior E-commerce Operations Manager from Chile

Felipe C.

Senior E-commerce Operations Manager

Chile 6+ years
Open to offersNew to Platform
Languages
SpanishEnglish
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About

Felipe A. is a seasoned Agroindustrial Administration Engineer based in Santiago, Chile, with over a decade of experience in operations, logistics, management control, and commercial management. He has an extensive background in process optimization, KPI analysis, supply chain management, last-mile logistics, and coordination of multidisciplinary teams. As the founder and director of Productos Tutti, an e-commerce platform, Felipe has significantly increased B2C and B2B sales through strategic commercial growth initiatives and digital conversion optimization. He excels in account management and CRM, enhancing customer retention and repeat business. Felipe's earlier roles include Operations Control at FEPASA, where he supervised national operational processes, and an Administrative Officer at Agrosuper, managing administrative tasks and supporting commercial channels. His expertise is further validated by certifications in SAP ERP, Power BI, and Occupational Safety and Health. Felipe is fluent in Spanish and has intermediate English proficiency.

Experience

  • Director and Founder

    Productos Tutti (E-commerce) · 2025 — Present
    Increased B2C/B2B sales through commercial growth strategies and conversion optimization in digital channels. Implemented account management and CRM to enhance customer retention and recurring sales. Managed providers, inventory, and last-mile logistics to reduce stock outs. Optimized operations and performance indicators via KPI analysis and process improvement.
  • Operations Control and Management Officer

    FEPASA · 2016 — 2024
    Oversaw and optimized operational processes nationally. Conducted logistics KPI analysis and generated reports to support decision-making. Coordinated technical and operational teams to enhance efficiency. Executed process improvements to boost productivity.
  • Administrative / Ventamóvil Officer

    Agrosuper · 2014 — 2015
    Managed administrative tasks and supported commercial accounts in the food service channel. Analyzed sales and prepared commercial reports using SAP ERP. Facilitated coordination between sales and operations for order management.
  • Senior HR Analyst

    Fullsolución Consultores · 2012 — 2013
    Handled contracts, payroll, and labor compliance management.
  • HR Assistant

    Modelz Agency · 2010 — 2012
    Provided support in personnel administration and other administrative processes.