FELIX L.
Mid-Level Healthcare Coordination Specialist
Open to offersNew to PlatformAbout
Felix L. is a detail-oriented Healthcare Operations Professional with nearly three years of experience as a Care Coordinator for a California-based wound care company, PAS Wound Care Inc. He expertly manages complex patient caseloads and scheduling, ensuring timely follow-up appointments and consistent clinical interventions. His proficiency in EMR management and maintaining meticulous, HIPAA-compliant digital records, particularly with tools like AdvancedMD and RingCentral, is notable. Felix also brings eight years of customer service and sales experience, including handling English and Spanish communications as a bilingual agent. His role at Cybercity Teleservices exemplified his capability in managing complex account tasks while maintaining high customer satisfaction. Additionally, Felix has contributed to Anchor Health Home Care Services by screening potential clients and managing appointment schedules effectively. His academic background includes a Bachelor's program in Education with a specialization in English from St. John Paul II College of Davao.
Experience
Healthcare Coordination Specialist
PAS Wound Care Inc. · 2023 — 2026Oversaw intricate patient caseloads and scheduling for a California-based practice, ensuring prompt follow-up appointments and consistent clinical care. Acted as the main contact for patient inquiries and optimized remote intake procedures to enhance satisfaction and decrease wait times. Utilized AdvancedMD and RingCentral to manage accurate, HIPAA-compliant digital records.Appointment Setter
Anchor Health Home Care Services · 2024 — 2025Evaluated potential clients' needs for home care services while addressing inquiries through high-volume phone communication. Organized and scheduled follow-up calls and appointments to maintain a well-structured client pipeline. Enhanced appointment-setting efficiency by creating targeted call lists that addressed specific client needs and service requirements.Customer Service Representative (English/Spanish)
Cybercity Teleservices (iQor – Philippines) · 2015 — 2023Delivered eight years of exceptional customer support, including four years in a bilingual role managing communications in both English and Spanish. Handled complex account management and order processing while maintaining strict data integrity, resolving client issues to sustain high levels of customer satisfaction.
Skills & Expertise
Education
- Bachelor of Secondary Education (1-Year Program Completed) — Specialization in EnglishSt. John Paul II College of Davao