Felix V.
Mid-Level Ecommerce Customer Support Specialist
Open to offersNew to PlatformPortfolios
About
Felix V. is an experienced Virtual Assistant with a robust background in e-commerce customer support and vendor account management for US-based online furniture and home decor businesses. Specializing in Shopify, Felix provides comprehensive customer support via live chat and email, assisting with order placement, modifications, tracking, and facilitating returns and refunds in compliance with store policies. Felix collaborates with logistics, product management, and marketing teams to resolve customer inquiries, maintain satisfaction, and oversee inventory management tasks including product imports and inventory checks. In vendor management, Felix identifies and evaluates new vendors, negotiates trade terms, facilitates onboarding, and maintains vendor communications, ensuring strong professional relationships. Proficient in platforms such as Shopify, Gorgias, Mailchimp, and QuickBooks, Felix holds a Bachelor of Science in Hospitality Management from La Consolacion College Bacolod, graduating cum laude.
Experience
Ecommerce Customer Support
Shopify VAAssisted customers with placing, modifying, and canceling orders. Monitored and updated customers about their order status, including shipping and delivery details. Facilitated returns and refunds by issuing return labels and processing refunds, while ensuring adherence to return policies. Collaborated cross-departmentally with logistics, product management, and marketing to enhance customer experience. Provided effective support through live chat and email for a US-based e-commerce store, addressing inquiries to ensure high customer satisfaction. Managed inventory tasks, which included importing new products and performing regular inventory checks for accuracy.Vendor Account Manager
Ecommerce Furniture and Home DecorsIdentified and evaluated potential vendors and negotiated terms to establish trade accounts, ensuring a dependable vendor network. Managed the onboarding of new clients onto the platform and supported them during the setup phase. Fostered strong relationships with vendors, serving as the primary contact for issue resolution and communication. Prepared and sent newsletters, updates, and announcements to clients through email and other channels while checking updated data sheets from vendors.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementLa Consolacion College Bacolod
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