Felix M.
Mid-Level Public Service Customer Service Assistant
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Felix M. is a customer service professional with experience in public service and educational sectors in Nairobi, Kenya. As a Customer Service Assistant / Receptionist at Huduma Centre – Nairobi GPO, Felix managed front office operations, guided clients through various government services, and maintained high standards while handling large volumes of customer inquiries. Felix demonstrated proficiency in front office management, efficiently responding to public inquiries, resolving customer concerns, and ensuring proper records management and documentation. Previously, as a Receptionist at Kaliakakya Secondary School in Kitui County, Felix maintained comprehensive student and staff records, supported school administration with clerical tasks, and facilitated better communication among visitors, staff, and school leadership. This background reflects a proven ability to deliver professional service and support in both government and educational environments.
Experience
Customer Service Assistant / Receptionist
Huduma Centre – Nairobi GPO · 2022 — 2023Oversaw front office operations, greeting clients seeking government services. Offered guidance on accessing public services, including identification, registration, and documentation. Addressed public inquiries and directed clients to the appropriate departments. Managed a high volume of customer interactions with professionalism. Assisted in the timely resolution of customer complaints to ensure satisfaction. Kept accurate documentation and records for administrative activities. Facilitated coordination among different government service desks to enhance service delivery.Receptionist
Kaliakakya Secondary School, Kitui County · 2016 — 2019Maintained comprehensive records for students and staff, encompassing registration information, exam entries, and attendance logs. Assisted in the typing and printing of various school documents, circulars, and exam materials. Supported organization of school files, including data entry and updating performance records. Aided administrative staff with daily responsibilities such as filing, photocopying, and taking minutes. Accurately recorded visitor information and managed correspondence within the office. Assisted in the coordination of meetings and communication with parents and other stakeholders.
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