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Feliza C. — Senior Customer Service Account Manager from Philippines

Feliza C.

Senior Customer Service Account Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Feliza C. is a seasoned Virtual Assistant and Account Executive with over 12 years of experience supporting clients in the real estate, lending, digital marketing, and customer service sectors. At All Star Real Estate and Loans, she handled cold calling, lead generation, email management, sales, and content creation for US and Australian clientele. During her tenure at LendFORyou, Feliza managed client communications and assisted with loan applications and sales marketing. Her previous roles include providing executive support on Upwork, managing scheduling, CRM updates, and lead generation, as well as delivering customer service and account management at Teledirect, Invisible Technologies, and Teletech/Convergys. She is adept at project management, social media management, and organizational tasks.

Experience

  • Cold Caller

    All Star real estate and Loans · 2025 — 2025
    Conducted cold calling, lead generation, and managed email correspondence in support of sales and digital marketing efforts.
  • Account Executive

    LendFORyou · 2024 — 2025
    Managed client communications while assisting with loan applications and overseeing sales marketing and email management.
  • Executive Assistant

    UPWORK · 2021 — 2023
    Provided support to multiple clients through scheduling, lead generation, and updates within the CRM.
  • Account Specialist

    Teledirect · 2019 — 2021
    Delivered customer service to international accounts, addressing various client needs.
  • Operator

    Invisible Technologies, Inc. · 2010 — 2015
    Engaged in lead generation, transcription, and management of databases.
  • CSR, TSR

    Teletech/Convergys
    Assisted customers with billing inquiries and resolved technical issues.

Skills & Expertise

Education

  • Practical Nursing
    Eastwoods Int’l Ins. of Science and Tech · 2006 — 2010

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