Feliza M.

Feliza M. is a dedicated Customer Service Representative with three years of experience in the BPO industry, notably at Alorica. Her career is marked by a strong proficiency in communication and problem-solving, which she utilizes to effectively address customer inquiries and resolve issues. Feliza has honed her skills in managing customer interactions via live chat, phone calls, and email, maintaining professionalism across all channels to ensure high customer satisfaction. Her ability to multitask, managing various communication tools simultaneously, complements her strong time management capabilities. Additionally, Feliza is skilled in CRM tools like Salesforce and Quiq, enabling her to efficiently handle data entry and documentation. Her academic background includes a focus on Information Technology, which enriches her ability to deliver technical customer support.