Felleng M.

Felleng M. is a results-driven administrative and customer service professional with over four years of experience, predominantly within the financial services industry. She possesses a strong skill set in managing calendars, customer communication, data entry, email coordination, and maintaining organized records. Her expertise extends to providing professional remote support, adeptly balancing multiple tasks and priorities. In her role at I Talk Financial Services Pty Ltd, she managed 25-40 customer interactions daily, efficiently scheduling appointments and coordinating follow-ups. Her tenure at Okeeffe and Swartz included supporting administrative processes and enhancing response times. At Clientele Life, she successfully managed 30-50 client interactions a day, strengthening client retention through comprehensive support and CRM Systems. Felleng's capabilities are further backed by her educational background in strategic human resource management and certifications in teaching and as a TEFL instructor. She continues to seek roles in remote administrative and customer support, leveraging her proven organizational and communication skills.