Fenni S.

Fenni S. is a seasoned professional in the hotel industry, specializing as a front liner and call center agent with over seven years of experience. Having commenced her career as a Front Desk Agent for The 1O1 Hotel, actively participating in the pre-opening team, she honed her skills in guest relations. Subsequently, she served as a Guest Relation Officer and Reservation Agent at Best Western Premier La Grande Bandung, where she excelled in handling guest check-ins and check-outs, resolving complaints, and preparing special treatments for VIP guests. Her expertise also extends to managing reservations and ecommerce tasks at de JAVA Hotel Bandung, and more recently as a Reservation Agent at Mercure Bandung City Centre and Arion Suites Hotel, she is proficient in managing room availability and rates, as well as generating reports. Microsoft Excel and operating systems like Operacloud are among her key skills. Fenni's academic background in Hotel Accommodation and English Literature augments her professional acumen in this sector.