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Ferdie A. — IT Support Specialist from Philippines

Ferdie A.

IT Support Specialist

Philippines 2-3 years 1000 - 1300 USD per month
Open to offersNew to Platform
Languages
English
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About

I am an IT Support Specialist based in Manila with 3 years of experience providing onsite and remote support in SLA-driven environments. I have hands-on experience handling P1–P4 incidents, troubleshooting hardware, software, and network-related issues, and supporting users across multiple sites.


I have experience assisting with Active Directory and Microsoft 365 user-related concerns, including password resets, access issues, and account support. I also have experience in OS deployment using MDT and working within ticketing systems to ensure timely and efficient resolution of issues.


I am comfortable communicating with non-technical users, providing clear step-by-step guidance, and maintaining a professional and customer-focused approach. I am a fast learner, reliable, and continuously improving my skills in cloud technologies such as Microsoft Azure and endpoint management.


I hold an Associate Degree in Information Technology Systems and a TESDA NC II in Computer Systems Servicing, along with CompTIA IT Fundamentals certification.

Experience

  • OSS Technician I

    KMC Solutions Inc. · 2023 — Present
    Delivered onsite and remote IT support to end-users while managing P1–P4 incidents within an SLA-driven environment. Conducted troubleshooting for hardware, software, and network problems, as well as executing OS deployment and workstation setup to ensure high user satisfaction and minimal downtime.

  • Data Encoder

    JT Cenica Medical System · 2021 — 2023
    Ensured accuracy in system records and maintained data integrity. Assisted in optimizing operational workflows alongside reporting processes.

  • Data Operations Clerk

    Shang Software Solutions Inc. · 2020 — 2020
    Tracked and processed live system data, maintaining consistency across various systems.

  • Encoder

    Ubix Corp. · 2019 — 2020
    Contributed to documentation and encoding processes as part of data management tasks.

Skills & Expertise

IT and NetworkingHelpdeskTech Support

Education

  • Associate Degree in Information Technology Systems
    Gateways Institute of Science and Techonolgy · 2017 — 2019

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