Feridill L.

Feridil L. is a seasoned Customer Service professional with over four years of experience in the BPO industry, notably working at Qualfon Dumaguete. Serving as a Subject-Matter Expert and Customer Service Representative, Feridil excelled in handling customer inquiries related to warranty claims for furniture products through various communication channels, including email, phone, and chat support. They adeptly maintained CRM documentation to ensure efficient resolution of issues and provided real-time support to customer service agents. With a solid foundation in claims processing and escalation handling, Feridil contributed to enhancing team accuracy by sharing process updates and mentoring colleagues. A graduate in Business Administration with a focus on Financial Management from Negros Oriental State University, Feridil consistently demonstrates commitment to quality service and customer satisfaction.