Ferlita A.
Mid-Level Project Manager
Open to offersNew to PlatformAbout
Ferlita D. is an experienced Project Manager and Order Administrator with a strong foundation in supply chain and logistics. She has honed her project management skills at DCX PH, successfully executing project requirements, managing client orders, and supporting teams and vendors in administrative and coordination tasks. Her role involved handling shipment statuses and collaborating closely with sales and finance teams to enhance brand experience and customer service strategies. Previously, at IXSystems, Inc., Ferlita provided vital administrative support by entering and managing orders using the SAP System, proposing process improvements, and facilitating inter-departmental collaborations. Her tenure at Canon Australia & New Zealand saw her extensively involved in the Order-To-Cash (OTC) processes, including account management and logistics, utilizing tools like Microsoft Dynamics AX and Salesforce. Ferlita's career is underscored by diverse roles that reflect her proficiency in data management and customer support across various industries, supported by a degree in Business Administration from Columban College, Philippines.
Experience
Project Manager
DCX PH (The Icebox Cool Stuff) · 2022 — 2025Oversaw the execution of project requirements, deadlines, and schedules. Ensured projects were delivered within timeframes and budget constraints. Coordinated with team members for effective implementation and managed client order processing. Handled coordination of window treatment orders with vendors and resolved issues with Sales Account Managers. Maintained project documentation and status updates while tracking deliverables. Provided administrative support to the Sales, Finance Teams, and Vendors, managing shipment statuses and communicating delays to leadership.Operations Administrator
IXSystems, Inc. · 2024 — 2024Delivered administrative assistance to maintain daily operations. Prepared and shared internal communications regarding order processing. Kept an accurate report of orders by region and entered them into the SAP System while ensuring data accuracy. Monitored order statuses within the SAP System, updated records, and provided timely updates. Identified operational inefficiencies and suggested process improvements, collaborating with departments for implementation of enhancements.Order Administrator
Canon Australia & New Zealand · 2016 — 2022Worked with the Canon Oceania Team on Order-To-Cash (OTC) processes, including managing orders, invoicing, and payment processing. Addressed concerns from Distributors and Clients relating to EDI orders, stock allocations, and logistics in collaboration with relevant teams. Supported Account Managers regarding pricing, stock levels, and shipments while handling fulfillment requirements. Investigated issues related to claims and returns tied to oversupply or incorrect deliveries, utilizing tools such as Microsoft Dynamics AX and Salesforce.Customer Support Coordinator
Z7 Networks at AEVP Manpower Services · 2015 — 2016Collaborated with teams in Manila and Seattle to fulfill administrative requirements. Organized and executed planned company events while assisting clients by creating support tickets for Helpdesk Engineers.HR Officer
Budget- Dubai · 2011 — 2012Coordinated with the PR Officer regarding visa processing. Managed monthly payroll and conducted wire transfers. Worked with team managers throughout the recruitment process, including screening and interview organization. Maintained records in personnel databases while overseeing employee training and event organization.Customer Support Specialist
Juniper Networks at CSS Inc. Phils. · 2009 — 2011Validated customer accounts for support entitlement and managed account administration. Addressed customer inquiries, collaborating with appropriate teams for more complex support requirements. Ensured accurate entry of cases into the Clarify tool for subsequent actions.Customer Sales Support
Nokia Sales at PCCW · 2009 — 2010Assisted customers in confirming the status of their orders through the CITM tool and collaborated with the Escalation Team to resolve outstanding orders and logistical challenges.Technical Support Representative
Apple at IBM Daksh Business Process Services Phils. Inc. · 2008 — 2009Handled customer technical issues and queries, organizing service appointments at nearby Apple Stores for repairs. Promoted the Apple Care Protection Plan.Technical Support Representative
Dish Network at ePLDT Ventus Inc. Phils. · 2006 — 2008Assisted customers with various concerns, documenting all technical issues and service requests. Collaborated with team members and supervisors to improve performance.Admin Secretary
Metro Subic Colleges Inc. · 2005 — 2006Managed bookings and appointments for the College President while coordinating with the College Registrar for credential applications. Prepared organizational schedules and assisted in event planning, maintaining confidentiality of records and preparing meeting minutes.Quality Assurance
Omron Mechatronics of the Phils. Inc. · 1999 — 2004Led the Quality Improvement Team, promoting quality initiatives. Evaluated Non-Conformity Reports and developed corrective measures. Presented Monthly Quality Action Plans within the department and analyzed non-conformities to assess the effectiveness of improvements.
Skills & Expertise
Education
- Bachelor of Science in Business Administration — Management MajorColumban College Olongapo City, Philippines · — — 2009
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