Ferlyn L.

Ferlyn S. is a seasoned Appointment Setter and Healthcare Virtual Assistant with a robust track record of over 7 years in the U.S. healthcare insurance industry. She has honed her expertise in outbound calling, lead qualification, and appointment scheduling, specifically for Medicare-eligible veterans. With deep knowledge of HIPAA compliance, she excels in insurance verification and patient coordination. Her recent roles include part-time Appointment Setter at a Private Healthcare Organization where she managed high call volumes and engaged with Medicare leads from 2023 to 2025. She also served as a Customer Service Representative for Qualfon – Braven Health, providing support with claims, billing, and eligibility from 2022 to 2025. Earlier, at New Foundation Medical Group, she handled back-office responsibilities including scheduling and patient records. Ferlyn is proficient with tools like Avaya, RingCentral, and Kareo, ensuring seamless administrative support in the healthcare sector.