Fernand T.
Mid-Level Sales Coordinator
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Teboho M. is an experienced Sales Coordinator/Key Accounts (Internal Sales) professional based in Germiston, Johannesburg, with over 12 years in fast-paced sectors such as logistics (RAM Couriers), financial services (African Bank, Edcon), and telecommunications. At RAM Couriers, he leads internal sales operations, opening new accounts, generating business, preparing daily reports, managing staff objectives, and guiding sales representatives. His expertise extends to Customer Relations Management, query resolution, and freight management systems. Teboho’s proven track record is underscored by awards, including Top Achiever Consultant at African Bank and a Top Achiever Award in Road Transport Management, reflecting his commitment to sales performance and quality customer retention across business domains.
Experience
Sales Coordinator/Key Accounts (Internal Sales)
RAM Couriers · 2016 — PresentOpened new accounts and met with clients monthly. Prepared daily reports and supervised administrative processes within the call centre. Conducted outreach to potential customers to generate new business and engaged with existing clients to assess their needs and offer suitable products and services. Created local and international cash quotes while managing queries effectively. Led a team of sales representatives, motivating them to seize sales opportunities and close deals with clients. Maintained a client book and upheld positive customer relations while appraising staff performance and managing sales targets.Customer Service Agent (Inbound)
RAM Couriers · 2012 — 2015Enhanced sales by working with established customers and fostering customer loyalty through friendly service. Handled collection logs and resolved queries from the portal while tracking and tracing client parcels. Addressed customer inquiries and fulfilled requests efficiently. Processed parcel dispatching, maintained accurate records, and edited parcel details as needed. Kept clients informed about their parcels through regular communication and updated their information in the CRM database. Captured orders on SAP and followed up on deliveries to resolve complaints.Sales Consultant
African Bank · 2011 — 2012Sold loans to both new and existing customers and answered inquiries related to the bank's products and services. Assisted clients with forms for new account openings, conducted customer outreach to identify loan needs, and activated cards. Managed the creation of new credit cards and quotations as part of the sales process.Call Centre Agent/Data Capturer
Edcon Financial Services · 2009 — 2010Opened new customer accounts and provided first-level inbound support by troubleshooting issues. Built customer loyalty by following up on reported product problems and captured relevant data into the database. Maintained an organized filing system for project-related matters.
Skills & Expertise
Education
- MatricCity Deep Public Learning Centre · — — 2007
- N2 Business ManagementEWC Ekurhuleni Kathorus Campus · — — 2005
- Computer Skills DiplomaKempton Park College of Business · — — 2003
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