Fernando S.

Fernando T. is a seasoned Customer Service and Sales professional with nearly four years of experience managing English-speaking clients in the U.S. market. His strong background includes lead generation, appointment setting, and airline customer support, with roles ranging from Customer Service Representative to Scheduling Coordinator. At Talk N’ Tech Solutions, he was instrumental in generating and qualifying leads through both inbound and outbound calling, coordinating appointments, and driving sales for solar panel products. Later, at Foundever/Sitel, he ascended to a high-level Agent Support/Helpdesk position, where he expertly guided frontline agents through escalations and complex issues. Currently, he works remotely as an Appointment Setter for the U.S. dental industry, skillfully conducting outbound calls to dental practices to qualify prospects and secure meetings. Fernando demonstrates exceptional proficiency with tools such as Google Workspace, Hubstaff, and DialPad, ensuring seamless communication and scheduling across various platforms.