Fernando A.
Open to offersNew to PlatformAbout
Fernando P. is an experienced Customer Service Representative with over a decade serving diverse industries, including telecommunications, technology, medical support, cruises, insurance, online betting, and education. He has delivered customer assistance and sales for companies such as Sykes Latin America, Fujitsu Consulting, Support Services Group, Teleperformance, and Viking Cruises. In these roles, Fernando used sales negotiation, proficient multilingual communication, lead generation, and account management to support American and European markets, sell products like cell phones, cruise packages, insurance services for identity theft victims, and casino account funding packages. He has also handled report reviews and retention tasks, ensuring clients remained engaged and informed about their services. His formal training includes a certificate in customer service, translation, and interpretation.
Experience
Retention Agent
Varsity Tutors · 2025 — PresentFocused on client retention by ensuring membership continuity and providing effective customer service.Account Manager
Signal Online Betting · 2024 — PresentSold special packages to potential players to fund accounts for Casino and Sports betting, persuading them to increase their deposits and assisting with account-related personal information.LEAD Generation Agent
Support Services Group · 2021 — 2022Worked for an outsourcing company focusing on various U.S. markets and offered a diverse array of products and services. Involved in selling roadside assistance plans, Medicare insurance for seniors, and life insurance policies, which enhanced adaptability to different customer needs.Customer Service Representative
Fujitsu Consulting Costa Rica · 2010 — 2011Assisted clients in connecting their electronic devices to the internet. Engaged in the sale of digital devices.Customer Service Representative with focus in SALES
Sykes Latin America · 2007 — 2010Developed foundational customer service skills while effectively communicating with clients. Engaged in selling Motorola cell phones, headsets, and phone plans, including those from Verizon, to American clientele, ensuring a high-quality sales process. Additionally, sold software programs facilitating connectivity between cell phones and computers.Sales Agent
Teleperformance, San José, Costa RicaSold cruise trips worldwide, primarily to European and American clients.Account Manager
Digital Forensics CorporationEngaged in selling insurance services for individuals affected by identity theft and sextortion. Led a team responsible for reviewing client reports and ensuring purchase of a follow-up service resembling an insurance program against future attacks.
Skills & Expertise
Education
- Customer Service CertificateInstituto Nacional de Aprendizaje, Costa Rica · — — 2023
- Certificate of translation and interpretationUniversidad Nacional De Costa Rica · — — 2016
- Incomplete courseworkUniversity of Costa Rica · 2008 — 2010
- High School DiplomaColegio Santa María de Guadalupe · 2001 — 2007
- Exchange StudentEst Troy High School, Wisconsin · 2007 — Present
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