fery C.

Oversee comprehensive Shopify store operations, which includes managing product listings, updating pricing, facilitating promotions, and coordinating order dispatch. Utilize Unleashed to monitor stock levels, identify low, out-of-stock, and overstock items, and aid in reorder recommendations. Process and manage purchase orders in Xero, tracking approvals and follow-ups on delivery dates while addressing any stock discrepancies. Conduct bookkeeping functions within Xero such as invoicing, bank reconciliations, accounts payable, and monthly financial reports. Handle operations related to The Iconic Seller Center and Amazon Seller Center encompassing product listings, inventory management, order fulfillment, and return processing. Maintain operational communication through shared inboxes, ensuring timely action from suppliers and customer interactions, and relay end-of-shift updates to leadership. Generate reports on sales trends, product performance, and inventory, maintaining an overview across e-commerce, wholesale, and retail channels. Document workflows through process identification, detailing inputs and decisions to foster improvement and automation. Manage multi-channel customer support tasks via Gorgias, addressing inquiries regarding orders, shipping updates, returns, and disputes. Collaborate with the 3PL fulfillment partner Malpa to manage inventory coordination and resolve fulfillment issues.

Provided comprehensive operations support for an Indonesian F&B brand, encompassing customer service management, administrative duties, and financial assistance. Facilitated daily business communications, maintained operational documentation, and ensured precise completion of tasks across the supply chain and customer interaction points.