Fevie G.
Senior Administrative Coordinator
Actively lookingNew to PlatformAbout
Fevie G. is a dedicated Administrative Coordinator with over a decade of experience enhancing operational efficiency and customer satisfaction across the real estate, healthcare, and travel sectors. Demonstrating a strong track record in administrative support roles, Fevie has honed her skills in CRM & Database Management, Scheduling & Calendar Management, and Document Control. At Coldwell Banker in Dubai, Fevie expertly managed property listings and coordinated transactions, ensuring a seamless client experience. Her prior role at Dubai Herbal and Treatment Centre solidified her capabilities in handling high-volume environments, where she managed cash transactions and maintained precise medical records. At Ghaliyah Travel, Fevie excelled as a Travel Sales Consultant, where she organized travel logistics and sustained high standards of customer service. Fevie's solid foundation in the industry began at Aegis Services Inc. in the Philippines, dealing with a high volume of customer inquiries while maintaining accuracy and efficiency. She holds a Bachelor of Science in Hotel and Restaurant Management from Far Eastern University, Manila.
Experience
Administrative Coordinator
COLDWELL BANKER · 2021 — 2023Provided comprehensive administrative support including managing calls, scheduling, and organizing files. Maintained property listings on CRM and marketing platforms, and acted as a primary point of contact for clients, addressing inquiries and facilitating transactions. Ensured data integrity by accurately maintaining client and transaction records while coordinating with agents for efficient real estate transactions. Delivered exceptional customer service to enhance client satisfaction and retention.Senior Administrative Assistant
DUBAI HERBAL AND TREATMENT CENTRE · 2016 — 2021Oversaw daily reception activities, serving as the first point of contact for patients, visitors, and walk-ins. Managed the processing of patient registrations and documentation, while creating and preserving confidential medical files. Handled cash transactions, payments, and invoicing with a focus on accuracy and compliance. Generated daily financial reports for the Accounts Department and addressed calls and emails for appointments and inquiries in a professional manner, supporting patient needs in a busy healthcare setting.Travel Sales Consultant
GHALIYAH TRAVEL · 2014 — 2016Directed branch operations and served as the main customer representative. Managed flight and hotel bookings, organized tour packages, and arranged visa requirements. Ensured accurate handling of payments, refunds, and cash transactions, while communicating with airlines and suppliers for effective travel coordination. Provided excellent customer service through phone and email communications for client inquiries and bookings.Customer Service Representative
AEGIS SERVICES INC. - FLIGHTNETWORK · 2013 — 2014Supported customers in booking domestic flights, taking into account their preferences and budgets. Assisted with flight changes, cancellations, and refunds while navigating reservation systems to confirm accurate itineraries. Offered travel advice and after-sales support, including upgrades and rebookings. Managed a high volume of calls efficiently while documenting customer interactions in the CRM system and collaborating with airline partners to resolve issues.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementFar Eastern University · — — 2013