Fidel B.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Fidel B. is an experienced sales associate and patient care coordinator, with a diverse background in customer service and administrative roles spanning various industries. At Puting Usok Vapeshop from 2021 to 2023, he excelled as a Sales Associate, facilitating product information and inventory management for a seamless retail operation. Transitioning to Senderra Specialty Pharmacy in 2024, Fidel brought his expertise to the healthcare sector as a Patient Care Coordinator, focusing on medication assistance and maintaining HIPAA compliance. His current role as a Customer Service Representative for Ecoshield Pest Solutions highlights his adeptness in appointment scheduling, customer records management, and conflict resolution. Armed with a Bachelor of Science in Criminology and a license as a criminologist, Fidel is well-equipped with data entry and client relations skills, ensuring smooth operations and client satisfaction.
Why hire me
I believe my strong communication skills, professionalism, and customer service experience make me a valuable candidate for this role. With my background in the BPO industry, I have developed the ability to adapt quickly, manage responsibilities efficiently, and maintain high-quality performance in fast-paced environments. I am highly reliable, eager to learn, and committed to contributing positively to the success of the team and the company.
Experience
Customer Service Representative
Ecoshield Pest Solutions- Local Office Representative · 2024 — 2026Delivered customer support for a U.S.-based pest control company via phone and email. Coordinated service appointments with field technicians to ensure timely service. Organized company events and efficiently managed customer inquiries, billing issues, and service requests while maintaining accurate customer records in company systems.Patient Care Coordinator (PCC)
Senderra Specialty Pharmacy · 2024 — 2025Facilitated patient coordination and provided medication assistance. Conducted data entry and maintained accurate records while ensuring HIPAA compliance and confidentiality.Sales Associate
Puting Usok Vapeshop · 2021 — 2023Provided product information to customers and suggested vaping products tailored to their preferences. Managed sales transactions, tracked inventory, and restocked products to maintain efficient store operations. Ensured product displays met store standards and adhered to regulations.
Skills & Expertise
Education
- Licensed CriminologistSubic Bay Colleges Inc. · — — 2023
- Bachelor of Science in CriminologySubic Bay Colleges Inc. · 2018 — 2022
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