Filadelfa P.
Real Estate Virtual Assistant/Appointment Setter
Actively lookingNew to PlatformPhotos
About
Reliable, detail-oriented Virtual Assistant with 13+ years of experience in customer service and phone support, including over 5 years specializing in real estate virtual assistance/appointment setting. Based in Cebu, Philippines, I bring a strong foundation in client communication built through more than a decade in the BPO/call center industry, supporting US and Australian accounts.
My career began in inbound sales and customer care, where I spent 10+ years as an Inbound Sales Representative with Teletech Customer Care Management, along with earlier experience at Convergys and APAC Customer Services. This gave me deep training in professional phone and written communication, problem-solving under pressure, and consistently meeting performance targets, skills I now apply every day as a freelance VA.
For the past 5+ years, I've worked as a Real Estate Virtual Assistant/Appointment Setter, supporting a realtor with day-to-day client-facing tasks. My responsibilities have included:
- Drafting and sending CMA (Comparative Market Analysis) video emails to past/prospective clients
- Writing and managing follow-up text messages to leads in Chicago-area suburbs
- Maintaining clear, consistent, and professional communication that keeps clients engaged and informed
- Supporting the overall client relationship pipeline behind the scenes so agents can focus on closing deals
I take pride in being dependable, easy to communicate with, and quick to adapt to a client's tools, tone, and workflow. Whether it's managing inboxes, coordinating outreach, handling CRM updates, or simply making sure no lead or client falls behind, I treat each task with the same care I'd want if it were my own business.
I'm comfortable working independently with minimal supervision, but I also value clear expectations and open communication with clients. My goal is always to make my client's work life easier, handling the details so they can focus on growth.
Outside of real estate support, I'm also expanding into content and automation-adjacent work, staying curious about tools like GoHighLevel and Zapier that help small businesses run more efficiently.
If you're looking for a VA who combines strong communication skills, real estate industry experience, and a genuine commitment to reliability, I'd love the opportunity to support your team.
Why hire me
Employers should hire me because I bring 13+ years of proven customer service experience combined with 5+ years of specialized real estate virtual assistant work/appointment setting. My decade-long tenure as an Inbound Sales Representative with Teletech Customer Care Management taught me how to communicate clearly, handle client needs professionally, and perform reliably under pressure, skills I've since applied directly to supporting a realtor's day-to-day operations, from CMA video emails to lead follow-up texts. I'm dependable, detail-oriented, and easy to work with, adapting quickly to each client's tools and workflow. I don't just complete tasks, I take ownership of them, treating client communications with the same care I'd want for my own business. Whether you need consistent client outreach, organized administrative support, or someone who simply won't let things fall through the cracks, I deliver results you can count on.
Experience
Admin/Appointment Setter
Independent Contractor WFH · 2021 — 2025Managed follow-ups on real estate leads through email, SMS, chat, and calls to secure confirmations for appointments. Delivered prompt responses to inbound queries, ensuring a positive customer experience and enhancing lead engagement. Compiled Comparative Market Analysis (CMA) reports, drawing on knowledge of residential and commercial properties. Maintained precise and current CRM records, facilitating smooth communication with both past and existing clients. Organized client files to uphold accuracy and compliance.Inbound Sales Representative
Teletech Customer Care Management, Inc. · 2010 — 2020Managed over 70 inbound customer calls daily, focusing on achieving first-call resolution for both technical and account issues. Contributed to customer satisfaction through a program aimed at elevating customer perception of the account. Played a pivotal role as a Senior Embedding Subject Matter Expert (SME), providing training and mentorship to new recruits during periods of company growth. Adhered to company policies while sustaining performance standards.Customer Service Representative
APAC Customer Services, Inc. · 2009 — 2010Completed the Customer Relations Program, aiding clients who were at risk of discontinuing services. Collected customer feedback effectively, which supported high retention rates. Ensured thorough documentation by taking detailed notes on client accounts during interactions.Customer Service Representative
Convergys, Inc. · 2007 — 2009Achieved Call Flow Certification and was selected for the On-Call Resolution Team. Received recognition as Top Agent of the Quarter in 2008 for delivering exceptional customer service. Consistently maintained a balanced scorecard, demonstrating proficiency in call scripts and customer handling.
Skills & Expertise
Education
- Bachelor of Science in Mass CommunicationEmilio Aguinaldo College · 1999 — 2001
- Bachelor of Science in Development CommunicationVisayas State University · 1995 — 1997