FILJHON G.

Filjhon G. is a seasoned BPO professional specializing in customer service and operational excellence at VXI Global Holdings in Davao, Philippines. With an Associate in Computer Technology from the Philippine College Of Technology, Filjhon has demonstrated exceptional capability in roles including Subject Matter Expert and POC Team Leader. Recognized as a Top Agent and Top SME, Filjhon excelled in managing client accounts, consistently surpassing sales and service targets, and maintaining high customer satisfaction ratings. In leadership roles, he effectively motivated teams, promoted open communication, and leveraged data analysis and strategic planning to foster performance improvements in the BPO sector. His responsibilities included task delegation, conflict resolution, and performance management, ensuring top-tier service delivery and operational efficiency within a dynamic outsourcing environment.