Fiona M.

Developed comprehensive digital learning experiences, ensuring they were aligned with both curriculum outcomes and industry standards. Converted curriculum documents into organized lesson plans, integrating theory, examples, activities, and a variety of assessments. Crafted original instructional theory across several modules and worked closely with SMEs to guarantee accuracy. Produced storyboards, scripts for animations and videos, while designing structured learning journeys for e-learning platforms. Created SCORM-compliant modules utilizing Articulate Rise and enhanced learning experience through effective sequencing, scaffolding, and microlearning strategies. Established AI-driven workflows to expedite content creation, including custom ChatGPT bots for translation and utilizing AI tools for high-quality instructional images and videos. Conducted research for new module development, ensuring all content adhered to educational best practices and aligned with desired learning outcomes. Reviewed and refined multilingual content to maintain quality and contextual accuracy.

Managed the complete lifecycle of L&D projects, ensuring that high-quality learning materials were delivered on time and met accreditation standards. Supervised the development and review processes for educational content and learner materials while maintaining consistent communication with clients, SMEs, internal teams, and senior stakeholders. Implemented quality assurance processes to align projects with SLAs and regulatory requirements, while effectively managing project risks and resolving workflow challenges. Coordinated cross-functional teams to establish clarity in roles and deliverables, providing editorial oversight to enhance instructional materials before their final release.

Produced engaging educational content tailored for e-learning modules, ensuring alignment with desired outcomes. Structured and edited learning materials to enhance clarity and flow, while creating assessments such as quizzes and assignments in accordance with SAQA outcomes. Maintained adherence to pedagogical principles to support learner success, collaborating with SMEs and internal teams to refine learning objectives and content frameworks.

Designed, developed, and delivered educational materials for significant client projects, ensuring compliance with quality and brand standards. Edited learning content, corporate materials, SLAs, and various documents to maintain accuracy. Managed the entire lifecycle of educational projects, including coordination of teams, stakeholders, timelines, and risks. Ensured that all learning materials conformed to QMS standards and regulatory requirements, while actively building client relationships and facilitating communication throughout project phases.