Fiyinfoluwa A.
Mid-Level Public Health Program Assistant
Open to offersNew to PlatformAbout
Ayobami F. is a dedicated, results-driven professional with a strong educational foundation, graduating with a Second Class Upper degree in Public Health from Kwara State University. With over three years of experience, Ayobami has an extensive background in both the banking and public health sectors, showcasing a notable ability in customer service and issue resolution. At Zenith Bank Plc, Ayobami efficiently managed over 500 customer interactions and executed more than 1,000 transactions with precision, exemplifying his knack for transaction processing and following stringent banking procedures. Transitioning into public health, he excelled as a Programme Assistant and Health Educator, actively engaging community members and supporting immunization programs across multiple regions. His proficiency in tools like Microsoft Office and ODK demonstrates his strong data collection and reporting capabilities. Ayobami is prepared to leverage his competencies in communication, problem-solving, and documentation to contribute effectively to a customer-focused or healthcare-oriented role.
Experience
CUSTOMER SERVICE REPRESENTATIVE
Zenith Bank Plc · 2024 — 2026Managed over 500 customer inquiries, service requests, and complaints, ensuring timely resolutions while prioritizing a customer-first experience through in-person and remote communication. Processed more than 1,000 transactions and service requests, adhering to banking procedures for accuracy and compliance. Assisted over 300 customers with technical issues related to digital banking, diagnosing access and transaction problems while providing clear step-by-step guidance. Simplified complex banking product and service information for 400+ customers to minimize follow-up inquiries. Documented and coordinated the follow-up of more than 200 customer issues, partnering with relevant internal teams to enhance customer satisfaction.ADMINISTRATIVE ASSISTANT
Riya Fashion Academy · 2023 — 2023Handled over 100 weekly inquiries via phone, email, and in-person, delivering accurate information and maintaining professional communication with students, staff, and other stakeholders. Organized and digitized more than 500 records, enhancing document accessibility through improved filing and retrieval processes. Managed front-desk operations with a focus on accuracy in visitor and attendance records, facilitating smooth administrative activities. Oversaw daily financial records, ensuring 100% accuracy in reconciling more than 30 weekly entries while promptly addressing discrepancies. Assisted in daily operations for over 10 staff and students by coordinating schedules and handling routine administrative tasks.PUBLIC HEALTH PROGRAMME ASSISTANT / INDEPENDENT MONITOR
Ibadan North-West Local Government · 2023 — 2023Monitored Oral Polio Vaccination efforts in over 30 communities, supporting programme teams to achieve approximately 95% immunization coverage through field observations. Engaged more than 400 community members in health education initiatives, providing information on HIV prevention and maternal health. Collaborated with over 20 healthcare workers and community leaders to facilitate field activities and resolve operational challenges during health interventions. Conducted monitoring activities across various programme locations, identifying gaps and escalating findings for corrective action. Compiled and submitted over 50 monitoring reports, enhancing documentation efficiency through systematic data collection and verification.HEALTH EDUCATOR & FAMILY PLANNING ASSISTANT
Ogbomoso North Local Government Health Authority · 2022 — 2023Provided maternal health and family planning education to over 500 women and community members, increasing awareness of available healthcare services. Assisted in the distribution of vaccines and ensured compliance with temperature-monitoring during 20+ vaccination activities. Collected, verified, and updated over 1,000 COVID-19 vaccination records using ODK, contributing to improved data accuracy. Supported inventory management and tracking for more than 50 health supplies, reducing supply delays. Collaborated with over 15 health personnel and community stakeholders to organize health education and outreach initiatives.
Skills & Expertise
Education
- Bachelor of Science (B.Sc.), Public HealthKwara State University · 2018 — 2021
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