Flerida C.

Engage in prospecting and outreach to small to medium-sized businesses across the United States, promoting cost-effective waste management and dumpster service solutions. Perform outbound calls for lead generation, identifying potential clients who may benefit from switching waste service providers. Analyze client waste service invoices to deliver accurate quotations and highlight potential savings. Prepare and present tailored service proposals, including recommendations for dumpster sizes, pickup frequencies, and pricing structures. Negotiate service agreements and assist clients during the contract signing process. Collaborate with internal teams and partner haulers to ensure proper service setup and activation. Maintain ongoing communication with clients via phone and email to enhance onboarding experiences and ensure satisfaction. Manage activities related to sales pipeline including updates to the CRM and support after contract signing.

Address internet troubleshooting inquiries and conduct hard-selling of various internet products. Collect client information and assist with application processes for opening new accounts. Handle inquiries regarding account balances and payment concerns while providing support for financial account inquiries like billing and transaction issues. Ensure account security while managing customer disputes related to unauthorized transactions. Maintain communication with clients through proactive follow-ups to guarantee satisfaction.

Assist customers by promoting products and services over calls. Process orders through reference to price lists and product literature. Address customer complaints by investigating issues, devising solutions, preparing reports, and making recommendations for management actions.