Flora M.
STR & Property Management VA | Customer Support
Open to offersNew to PlatformAbout
Flora Mae B. is an accomplished professional with significant experience in education and technical support sectors. From 2009 to 2012, she served as an ESL/TOEIC Instructor at Cebu International Academy, where she designed modules and enhanced English communication skills for Korean, Japanese, and Chinese students. Her tenure as a Science Teacher and Science Laboratory Incharge at Holy Rosary School from 2012 to 2019 saw her engage students in hands-on learning and manage laboratory operations. Flora further expanded her expertise as a Technical Support Representative with Teleperformance Philippines, adeptly troubleshooting customer issues. From 2021 to 2023, she excelled as a Data Analyst with OfficePartners360, focusing on product merchandising and data management. Currently, she serves as a Support Ambassador for TDCX PH, optimizing user experience for Airbnb clients. She holds a Bachelor’s degree from Cebu Institute of Technology University and has pursued graduate studies in Science Teaching at Cebu Technological University.
Why hire me
You should hire me because I am committed to protecting your company's reputation through exceptional service. In my last role, I was the frontline contact for guest/customers inquiries. My goal was always to provide an immediate, accurate resolution on the spot, ensuring that every guest left genuinely happy after their stay. I know how critical customer loyalty is in this industry, and I have the direct experience and positive attitude needed to step into this role and make an immediate impact on your satisfaction metrics.
Experience
Support Ambassador | Subject Matter
TDCX PH (Airbnb Account) · 2023 — 2026Provided high-level customer service through phone, chat, and email to assist guests and hosts with inquiries. Managed bookings and cancellations, offered guidance to new hosts, and ensured systems met defined standards.Guest Specialist (VA Agency)
null · 2026 — 2026Handled a high volume of customer calls related to reservations, complaints, and general inquiries, while coordinating with third-party vendors to track service tickets.Data Analyst
OfficePartners360 (Wayfair Account) · 2021 — 2023Gathered product details and media for effective merchandising of supplier SKUs. Developed projects for suppliers using Google Sheets and contacted suppliers via email for product information updates.Technical Support Representative
Teleperformance Philippines (Ring Amazon Account) · 2019 — 2020Delivered daily customer support by addressing inquiries, analyzing issues, and providing timely solutions to ensure proper product functionality.Science Teacher / Science Laboratory Incharge / Science Club Moderator
Holy Rosary School · 2012 — 2019Managed the science laboratory operations while providing technical support to science teachers and students. Planned and delivered lectures, engaging students through hands-on, problem-based learning.ESL / TOEIC Instructor
Cebu International Academy · 2009 — 2012Prepared modules for students and assisted Korean, Japanese, and Chinese students in learning English, focusing on grammar, pronunciation, and conversational skills.
Skills & Expertise
Education
- Units in Masters Degree Teaching in ScienceCebu Technological University · 2015 — 2017
- Bachelor's of Science in Secondary EducationCebu Institute of Technology University · 2003 — 2008
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