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Flora M. — Mid-Level Customer Service Representative from Philippines

Flora M.

Mid-Level Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Flora Mae R. is an adept Customer Service Representative with a diverse background in administrative tasks and teaching. She has contributed extensively to enhancing operational efficiency in busy work environments. With expertise in calendar management and digitized communication, Flora Mae has been instrumental in logistics coordination and managing digital communications for entrepreneurs. She has demonstrated her capabilities as an Admin Officer and Customer Service Representative at EduSpark Philippines, where she resolved client concerns and maintained secure company records. In her role as General Secretary for the Roadside Family Club, Flora Mae coordinated monthly outreach programs, achieving a high satisfaction rating. Her teaching tenure at Divine Word College involved facilitating English language workshops, leading to significant improvements in students' assessment scores. Proficient in Google Workspace and various AI tools, Flora Mae possesses a blend of technical prowess and proactive communication skills, making her a valuable asset to any organization.

Experience

  • Admin Officer/ Customer Service Representative

    EduSpark Philippines · 2025 — 2026
    Handled customer concerns and provided solutions. Established and maintained organized digital and physical filing systems for confidential records. Coordinated with suppliers for events and created correspondence, minutes, schedules, and memoranda.
  • English Instructor

    Divine Word College of Legazpi · 2022 — 2025
    Facilitated English language training and communication workshops for a diverse group of learners. Digitized students’ data using customized Excel templates. Led meetings with parents and stakeholders to build relationships and trust. Proofread and formatted syllabus and reports for grammatical accuracy.
  • General Secretary

    Roadside Family Club · 2020 — 2024
    Coordinated various community outreach and literacy initiatives, ensuring resource allocation for participants. Maintained a high satisfaction rating through effective logistics and stakeholder engagement. Transcribed and distributed formal meeting minutes promptly.
  • Customer Service Representative

    Promptus Processing Outsourcing Services · 2019 — 2020
    Responded to customer inquiries and provided assistance across multiple channels, including phone, email, live chat, and social media. Assisted customers with account management tasks such as updates, changes, and billing.

Skills & Expertise

Education

  • Bachelor of Secondary Education major in English
    Divine Word College of Legazpi · — — 2022

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