Florame O.

Florame M. is a results-driven professional with over 5 years of experience in customer service and technical support, alongside an extensive 4-year tenure in outbound sales and 3 years in lead generation and appointment setting. Her expertise includes outbound prospecting, CRM management, client communication, and sales development across diverse markets such as the US, AU, CA, and UK. Florame excels in objection handling and consistently achieves sales targets while delivering superior customer experiences. During her time at Transparent BPO, she executed outbound prospecting activities and maintained CRM accuracy. At Sykes Asia Inc., she provided comprehensive support through email, chat, and voice, ensuring high CSAT scores across international markets. Most recently at Go Team, she focused on generating and qualifying leads, managing CRM pipelines, and scheduling appointments to support sales growth and maintain a robust prospect pipeline. Florame holds a Bachelor of Information Systems degree from the University of Cebu, majoring in Web Designing.