Florence E.
Mid-Level Outsourcing Executive Assistant
Open to offersNew to PlatformAbout
Florence E. is a seasoned Executive Assistant, Bookkeeper, and Project Coordinator with more than 13 years of experience supporting executives and operations in the outsourcing, VIP concierge, construction consultancy, AI consultancy, online medical marketplace, and BPO sectors. She has managed end-to-end financial reporting and bookkeeping using Xero and QuickBooks, supported calendar and travel management for CEOs across global business ventures, and coordinated social media and marketing initiatives for branding and client engagement. Florence’s career spans financial database management for event rentals, luxury travel, and talent agencies in Dubai, vendor liaison for construction firms in New Zealand, and business process optimization in international BPO environments. She holds a National Certificate III in Bookkeeping and is certified in key AI and productivity tools, enabling her to deliver targeted support in complex administrative and financial environments.
Experience
Executive Assistant
Dubai by Devarnio · 2022 — 2026Acted as the right hand to the CEO, serving as the point of contact for clients and vendors. Managed project coordination across various business ventures, including concierge services and event planning. Oversaw client bookings, luxury rentals, and a variety of recreational services. Developed standard operating procedures and templates for communication. Ensured effective client relations and managed daily cash flow, including VAT management. Created and maintained internal databases for various operational needs, and prepared reports on business intelligence and sales performance.EA
Gilbert Service Group · 2025 — 2025Provided executive assistance to the CEO, managing administrative tasks such as calendar scheduling, email correspondence, meeting arrangements, and documentation. Engaged in accounting activities using Xero, which included invoicing, billing, payroll management, and reconciliation. Maintained timesheets, kept databases updated, and cross-referenced necessary reports. Handled end-to-end accounting cycles and ensured accuracy in financial reporting, including project audits. Conducted market research on rates and spearheaded new pricing initiatives. Created marketing content with Canva, conducted competitor analysis, and managed social media content schedules. Utilized various tools for marketing and website maintenance, focusing on UI/UX improvements.Executive Assistant & Bookkeeper
Group Five Ltd. · 2022 — 2022Served as a liaison officer and coordinated with vendors while assisting in research and financial reporting. Provided executive support that involved managing schedules, correspondence, and task organization, along with invoice and payroll processing.Research Lead
1000 Days Out · 2022 — 2022Conducted market and competitive analysis, performing outreach and LinkedIn prospecting. Assisted with administrative tasks and prepared research presentations while managing leads and prospects through Trello.Executive Assistant
OneScience · 2020 — 2022Managed executive calendars, emails, travel bookings, and various administrative functions. Engaged in communication with partners and handled a patenting project while acting as a gatekeeper.Bookkeeper
CalTex Advisors · 2020 — 2022Handled financial reporting and data entry using QuickBooks Desktop while providing social media support and oversight of internal financial monitoring.Owner
CCLE Business Solutions · 2015 — 2019Overseen operations for business solutions and managed freelance training programs across various sectors including finance, travel, and medical campaigns.Trainer
TELUS · 2015 — 2016Conducted training for new hires and continued education, creating training materials and managing classroom engagement.T2 Apple Advisor / Flex Trainer
Teleperformance · 2015 — 2015Provided technical support, handled escalations, and contributed to the updating and editing of training curriculum.Team Leader / Engagement Officer
VXI · 2014 — 2015Managed team performance metrics, call quality assurance, and coaching for agents while engaging in interdepartmental calibration.Trainer
Startek International Ltd. · 2010 — 2014Facilitated training sessions, assisted with the development of training materials, and supported assessment and feedback processes.Customer Service Representative
24/7 Customer · 2008 — 2009Handled customer service inquiries related to American telecommunications and internet, resolving billing and technical issues.Travel Agent / e-Rep™
Aegis PeopleSupport · 2007 — 2008Managed domestic and international travel bookings and cancellations, trained across multiple GDS systems.
Skills & Expertise
Education
- National Certificate III in BookkeepingInstitution not specified
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