Florida A.

Florida A. L. is a seasoned Customer Service Representative with over 13 years of experience, specializing in customer support, billing, and debt collection. She has adeptly handled sensitive customer interactions and resolved complex account issues, maintaining high levels of customer satisfaction within the telecommunications industry at WIPRO BPO. Her role involved managing both inbound and outbound communications, resolving billing discrepancies, and negotiating payment arrangements. Florida has demonstrated strong capabilities in CRM Systems, insolvency case management, and problem-solving. As a Billing & Collection Specialist and an Insolvency Advisor, she collaborated with internal departments to address complex account issues and assisted clients in understanding their financial options during insolvency. Her academic credentials include a Bachelor of Science in Information Technology from the University of Cebu. She is also proficient in English and Filipino, enhancing her ability to effectively communicate and build relationships with a diverse clientele.