Flourish A.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Aaron N. is an experienced Customer Service Representative based in Port Harcourt with 1–2 years of background supporting clients in both retail and digital communities. At Digital Witch Support Community, Aaron handled customer inquiries through phone, email, and live chat, utilizing CRM platforms like Freshdesk, HubSpot, and Zendesk to efficiently log and track customer tickets. He collaborated with internal teams via Slack to resolve escalations and ensure high customer satisfaction. Previously, at Rosey Food Mart, Aaron managed product inquiries, sales, and inventory, providing direct customer support and maintaining client relationships. His earlier experience includes an internship in the media industry at Rivers State Television, where he supported news production. Aaron’s expertise encompasses customer support, data entry, and effective use of team communication tools such as Slack and Microsoft Teams.
Experience
Customer Service Representative
Digital Witch Support Community · 2024 — 2025Responded to customer inquiries promptly through phone, email, and live chat. Resolved issues with empathy and professionalism to enhance customer satisfaction. Utilized CRM systems such as Freshdesk, HubSpot, and Zendesk to log, manage, and track customer tickets. Collaborated with internal teams via Slack to address escalated issues effectively. Followed up with customers to ensure their concerns were fully addressed.Sales Representative
Rosey Food Mart · 2023 — 2024Handled customer interactions, addressed product inquiries, and managed billing. Provided exceptional customer service and fostered strong customer relationships. Monitored stock levels and assisted in inventory management.Intern (Mass Communication Department)
Rivers State Television, Port Harcourt · 2022 — PresentAssisted in the preparation of news stories and coordination of production activities. Supported the news team with teleprompting duties and conducted content research.Teacher
Living World Academy Nursery and Primary School, Omoba · 2018 — 2019Developed and delivered lesson plans for core subjects. Communicated student performance updates to parents and ensured discipline was maintained. Fostered a cordial relationship with students.Teacher
Holy Family Nursery and Primary School, Amairi · 2017 — 2018Taught core subjects and created lesson plans. Maintained communication with parents regarding performance updates and enforced discipline among students.
Skills & Expertise
Education
- B.A. Mass CommunicationAbia State University, Uturu · 2019 — 2023
- WASSCELucy Memorial Secondary School, Amairi, Abia State · 2012 — 2017
- FSLCOkpuihe Umueze Community Primary School · 2005 — 2011
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