Folakemi H.

Folakemi O. is a Sales Specialist with over five years of experience in client engagement, onboarding, and operations across sectors including resource management, beauty, and faith-based organizations. Currently serving as a Senior Associate at THCO, Folakemi has a proven track record managing post-sale handoffs and coordinating onboarding readiness for 50+ clients weekly using Salesforce and HubSpot. With proficiency in CRM tools and the Microsoft Office Suite, she has overseen operational workflows for up to 500 clients monthly, leveraging platforms like Trello, Zendesk, and VoIP systems to ensure SLA compliance and client satisfaction. Her background also includes client engagement roles at Africa Resource Company and operations management at Eastward Beauty, consistently maintaining high first-contact resolution rates through clear communication and structured follow-up.