Folawiyo D.
Junior Customer Service Specialist
Open to offersNew to PlatformPortfolios
About
Folawiyo D. is a dedicated Customer Service Specialist with over two years of expertise in delivering top-notch support within fast-paced e-commerce and service environments. She excels in managing high-volume customer inquiries through various channels including phone calls, email, live chat, and WhatsApp, using her skills in CRM management with platforms like Freshdesk and GoHighLevel. Her experience at companies like TrendHijacking, SOLANCE, HEALIX, and AEROPURE has honed her abilities in complaint resolution, logistics coordination, and order management. Operating in a global market, Folawiyo effectively collaborates with remote teams across the USA and UK, always focusing on improving customer satisfaction and loyalty. Her academic background includes a B.Sc. in Business Administration with First Class Honors from the University of Lagos, and she's currently pursuing a Master's in Information Technology. Folawiyo is open to remote roles globally, eager to contribute her skills to internationally-operating brands.
Experience
E-commerce Customer Support Representative
AEROPURE · 2024 — PresentSupported customers through phone and email with inquiries about products, order tracking, and shipping updates. Maintained organized customer records and follow-up communications to guarantee all queries were resolved.Customer Service & Logistics Manager
TrendHijacking · 2023 — PresentProvided inbound and outbound phone call support, addressing customer inquiries, escalations, and follow-ups with professionalism. Managed communication across email, phone, WhatsApp, and messaging platforms for a remote international brand. Resolved escalated complaints with empathy, enhancing customer satisfaction. Coordinated logistics and order communication, offering timely shipping and delivery updates. Maintained organized CRM records and facilitated administrative workflows to support customer journeys.E-commerce Customer Support Representative
SOLANCE · 2022 — 2023Handled inbound customer inquiries via phone, email, and chat, addressing product questions, order tracking, and issue resolution. Managed communication through Shopify and email support systems to serve an international e-commerce customer base. Processed customer requests, tracked shipments, and delivered proactive shipping updates to minimize escalations. Contributed to customer satisfaction through timely and accurate support.E-commerce Customer Support Representative
HEALIX · 2022 — PresentDelivered customer support via phone and email for e-commerce orders, returns, and shipping inquiries. Managed support tickets through Shopify and Freshdesk, ensuring queries were addressed promptly within service level agreements. Assisted customers with returns, product-related issues, and complaint resolution in a professional manner.
Skills & Expertise
Education
- Master of Information Technology (In View)University of Lagos (UNILAG)
- B.Sc. Business Administration — First Class HonoursUniversity of Lagos (UNILAG)
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