Frances C.

Francesc E. is a seasoned leader in customer service and the BPO industry with over 6 years of experience managing high-volume contact centers and financial services. As a versatile expert, she has honed her skills in dispute resolution, fraud prevention, and workforce management. Her career includes serving as a Deposit Account Collections Specialist at JP Morgan Chase & Co, where she managed inbound and outbound communications related to overdrawn accounts, negotiating payment plans, and ensuring compliance with banking regulations. Additionally, as a Debit Card Fraud Prevention Specialist, she analyzed transaction activity to mitigate risks and secure compromised accounts. Francesc also worked at Harte-Hanks Inc as a Real-Time Analyst, monitoring live volumes and executing intraday staff adjustments. Her educational background in Mass Communication from the University of the Philippines further complements her strong professional portfolio.