Frances A.
Mid-Level Amazon Reimbursement Specialist
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About
Frances T. is an experienced Amazon Reimbursement Specialist with a background in e-commerce, logistics, and customer service across companies such as Evo Tech Software Solutions Inc., Ooni Company, and Philippine Packing Corporation. At Evo Tech, Frances oversaw reimbursement processes, managed claim accuracy, investigated discrepancies, coordinated with internal teams, and maintained policy compliance in the software solutions sector. As a Customer Service Representative for Ooni Company, she expertly handled Shopify email support, managed orders, resolved customer complaints, and communicated with logistics partners to ensure timely deliveries. Earlier, as a Data Analyst at Philippine Packing Corporation, Frances was responsible for collecting, cleaning, and analyzing business data, and presenting actionable reports using tools like Google Sheets and Excel. Her expertise in inventory reconciliation, documentation, and case management is supported by industry certifications and recognition for her contributions in handling lost-in-transit claims and client inquiries.
Experience
Customer Service Representative - Shopify Email Support
Tawk.to - Ooni Company · 2025 — 2026Responded to a high volume of customer inquiries through email, ensuring professionalism and empathy. Assisted customers with order management, tracking, cancellations, and refunds while addressing product-related questions. Resolved complaints effectively, maintaining a positive experience for customers, and managed issues involving damaged, missing, or delayed orders. Collaborated with warehouse teams on stock fulfillment and packing issues, communicated with logistics partners for delivery updates, and conducted follow-ups to confirm timely resolutions and customer satisfaction.Reimbursement Expert/ Case Manager
Evo Tech Software Solutions Inc. · 2022 — 2025Oversaw the reimbursement processes, ensuring the accuracy of claims. Investigated discrepancies and resolved issues promptly. Coordinated with various teams to effectively track and manage reimbursement cases while maintaining documentation in compliance with policies. Provided clients with updates and support regarding the status of their claims.Data Analyst
Philippine Packing Corporation · 2021 — 2021Collected data from multiple sources for analysis and cleaned it by removing errors, duplicates, or irrelevant information to ensure accuracy. Analyzed the data using basic tools such as Excel or Google Sheets to identify patterns and trends, and created reports to present findings using simple charts, graphs, or summaries.
Skills & Expertise
Education
- Bachelor of Elementary EducationUniversity of Science and Technology of Southern Philippines · 2014 — 2018
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