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Frances D. — Junior Virtual Assistant from Philippines

Frances D.

Junior Virtual Assistant

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Frances D. is a highly experienced professional with a background in virtual assistance, customer support, sales, and administration. Her recent role as a Virtual Assistant at Genuine Global Care LLC involved managing weekly service invoicing with Intuit Quickbooks, scheduling, client matching, and navigating AxisCare for client and caregiver data management. She also ensured accurate billing and collections processes. Previously, at MyOutdesk, she performed daily service invoicing and managed billing and collections. As a Support Ambassador for 24/7 Intouch, Frances provided exceptional travel and leisure support, while at VXI Global Solutions, she excelled in sales, handling multiple brands and making substantial daily sales. Her administrative expertise is further proven by her past roles as an encoder and shift supervisor, where she was responsible for bookkeeping, managing schedules, and ensuring operational efficiency. Frances holds an educational background from the Polytechnic University of the Philippines where she pursued a degree in transportation management.

Experience

  • Virtual Assistant

    Genuine Global Care LLC · 2025 — 2026
    Managed weekly service invoicing utilizing Intuit Quickbooks. Assisted in scheduling and client matching while navigating AxisCare for client and caregiver data entry. Handled billing invoicing for collection and recorded payments in Quickbooks. Provided weekly reports and demonstrated familiarity with EVV and Nevvon training.
  • Virtual Assistant

    MyOutdesk · 2023 — 2025
    Conducted daily service invoicing through Intuit Quickbooks. Supported scheduled tasks for a client and collected payments from customers with outstanding accounts. Monitored unresponsive customers regarding payment requests, created initial demand letters, and prepared documents needed for small claims.
  • Support Ambassador

    24/7 Intouch · 2021 — 2023
    Provided support in travel and leisure inquiries, ensuring exceptional customer care. Managed inbound and outbound calls, sent SMS and emails, and assisted users with rental inquiries. Coordinated billing concerns and rental queries with property management while meeting defined KPIs.
  • Sales Associate

    VXI Global Solutions · 2016 — 2021
    Handled multiple brands while delivering excellent customer care. Demonstrated a target of at least 20 sales per day through upselling and educating customers on current promotions. Maintained extensive knowledge of products and services and ensured adherence to KPIs.
  • Encoder

    Zenco Footstep (Accounting Department) · 2016 — 2016
    Performed bookkeeping tasks with a focus on accuracy. Entered data from paper documents into a computer data entry system, managed filing, and produced paper copies. Reported errors to management and maintained records of database information.
  • Shift Supervisor

    Pilipinas Teleserv Inc. · 2013 — 2016
    Provided guidance and feedback to staff while responding to queries. Managed daily schedules, targets, and time-off requests, ensuring daily production goals were met while delivering excellent customer care.
  • Administrative Staff

    Asianic Distributors Inc. · 2010 — 2012
    Handled administrative tasks in a warehouse environment including dispatch. Maintained records related to inventory, personnel, orders, supplies, and documentation while coordinating work schedules and reviewing reports relevant to payroll and production.

Skills & Expertise

Education

  • Bachelor of transportation Management
    Polytechnic University of the Philippines
  • Secondary Education
    Sergio Osmeña Sr. High School
  • Primary Education
    Masambong Elementary School

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