Francesca M.
Senior Business Administrator
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Francesca M. is an accomplished Business Administrator and Customer Service Professional with over 13 years of experience spanning the local government, healthcare, and retail sectors. Her expertise includes managing sensitive information, meeting tight deadlines, and delivering exceptional customer service. At Somerset Council, Francesca served as a School Admissions Officer, efficiently processing applications and maintaining confidential records. Her tenure at Optum Health Group saw her leading a team to uphold NHS referral processing standards, focusing on both team leadership and KPI management. In the retail sector at Marks & Spencer, she excelled as a Customer Service Assistant, adeptly handling transactions and customer interactions. Francesca's proficiency in Microsoft Office and her ability to manage high-volume workloads with accuracy emphasize her strong detail orientation and organizational skills. A recipient of distinctions in Business & Finance from West Thames College, she continues to build positive relationships and maintain professionalism in every role she undertakes.
Experience
School Admissions Officer
Somerset Council · 2024 — 2025Accurately processed school admission applications and responded to inquiries from parents and schools via telephone and email. Managed admissions records and school waiting lists while ensuring that confidential pupil information aligned with data protection policies.Customer Service Assistant (Seasonal)
Marks & Spencer · 2022 — 2023Provided assistance to customers with purchases, refunds, exchanges, and general inquiries. Accurately operated tills and processed payments while organizing stock and maintaining shop floor presentation. Carried out stock counts and kept an orderly stockroom.Referral Facilitator Team Leader
Optum Health Group (NHS) · 2018 — 2022Led a team in processing NHS referrals, ensuring workload management and adherence to service standards. Handled urgent referrals and prioritized cases, accurately processed confidential patient information, booked hospital appointments, and communicated with patients via telephone. Also checked GP referrals for accuracy and prepared patient correspondence.School Admissions Officer
Ealing Council · 2015 — 2018Managed the processing of school applications and maintained admissions databases. Handled school waiting lists and responded to telephone and email inquiries from parents. Organized admissions meetings and information events for parents, as well as completed council tax verification checks and produced reports using Microsoft Excel.Property Planning Officer
Ealing Council · 2014 — 2015Conducted site visits for proposed housing, school, and commercial developments while verifying planning permissions and compliance requirements. Assisted with safety inspections, monitored government funding, and managed project budgets, producing and maintaining planning spreadsheets and records.School Admissions Trainee
Ealing Council · 2014 — 2015Supported the School Admissions Team with various administrative duties, including accurate data entry of application information and responding to telephone and email inquiries. Maintained waiting lists and admissions records, assisted in organizing parent conferences, and completed council tax checks.
Skills & Expertise
Education
- Business & Finance Level 2 & Level 3West Thames College · — — 2013
- GCSEsTwyford Academy · — — 2012
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