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Franchesca M. — Mid-Level E-Commerce Operations Manager from Philippines

Franchesca M.

Mid-Level E-Commerce Operations Manager

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Franchesca M. is a versatile E-Commerce Operations Manager & Digital Reseller with over a decade of experience in digital retail, currently operating self-launched digital storefronts since 2012. Based in Biñan, Laguna, Philippines, she has successfully utilized platforms like Facebook Marketplace to ensure business sustainability. Her expertise lies in E-Commerce Storefront Optimization and advanced Excel budgeting techniques, enabling zero variance cash flow tracking. Complementing her entrepreneurial work, Franchesca serves as a Logistics & Customer Support Specialist, optimizing real-time order processing and quality-assured deliveries. Additionally, she is advancing her academic endeavors as a Clinical Care Coordinator within a Doctor of Dental Medicine program, demonstrating a strong affinity for empathetic patient care and procedural precision. Equipped with certifications from TESDA in Journalizing Transactions and Introduction to Bookkeeping, Franchesca combines financial acumen and digital innovation to drive effective business operations.

Experience

  • Clinical Care Coordinator (Academic Practice)

    Doctor of Dental Medicine Program · 2024 — Present
    Facilitated patient dynamics through empathetic communication, aiming to alleviate anxiety and foster trust. Recognized for manual dexterity and precision, consistently surpassing standard procedure timings.

  • Logistics & Customer Support Specialist

    Localized Delivery Venture · 2018 — Present
    Handled customer order processing in real-time through chat channels, enhancing order accuracy and optimizing dispatch workflows. Supervised product preparation, quality assurance, and timely local deliveries to improve customer retention. Managed daily reconciliation of cash and digital financial transactions.

  • Operations & Data Encoding Assistant

    Family Business Operations · 2014 — 2015
    Performed high-volume alphanumeric data entry and document encoding, ensuring 100% data integrity. Transformed manual archiving systems into efficient, searchable digital databases.

  • E-Commerce Operations Manager & Digital Reseller

    Self-Employed / Digital Storefronts · 2012 — Present
    Launched independent digital retail operations on Facebook Marketplace while ensuring long-term business viability. Oversaw digital customer service channels, achieving a 100% positive client satisfaction rate. Created financial budgets utilizing advanced Excel setups for cash flow tracking and expense auditing without variances.

Skills & Expertise

BookkeepingDigital MarketerSupply ChainYouTube SpecialistE-CommerceAccountantCMSPhotoshop Expert

Education

  • Doctor of Dental Medicine
    University of Perpetual Help - Dr. Jose G. Tamayo Medical University · 2024 — Present