Francia R.

Francia R. is a seasoned Customer Service Representative with over three years of experience in the BPO industry. She is adept at managing a range of customer service duties, including technical support, billing inquiries, sales, email support, reservation management, and market research. Francia excels in resolving customer concerns, consistently meeting KPI targets such as CSAT, AHT, and FCR, and is proficient in using CRM platforms like Salesforce and Zendesk. Her professional experience includes role-specific responsibilities such as reviewing escalated surveillance videos at Stealth Monitoring, managing bookings at Skylor, and assisting with telecommunications at 247.ai. Francia's technical acumen is complemented by her ability to handle inbound and outbound calls, troubleshoot network issues, and ensure compliance with data privacy requirements. She holds a Bachelor's degree in Information Technology from STI College.