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FRANCIS G. — Senior IT Support Specialist from Philippines

FRANCIS G.

Senior IT Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Francis Glenn T. is an experienced Senior IT Support professional with over five years supporting technology operations in the business process outsourcing (BPO) and enterprise services sectors, including Six Eleven Services and Vendics Enterprise. His responsibilities have included the installation, configuration, and maintenance of desktop computers, laptops, and peripherals, as well as setting up user accounts, permissions, and implementing security measures to protect company networks. As a Front End Web Developer, he created user interfaces for web applications with HTML, CSS, and JavaScript, optimizing sites for speed and compatibility. Francis Glenn T. has also contributed as an Assistant Product Manager by collaborating on product roadmaps and operational plans, demonstrating strong abilities in networking, system administration, and technical troubleshooting across multiple organizations.

Experience

  • Senior IT Support

    Six Eleven Services · 2018 — Present
    Installed, configured, and maintained desktop computers, laptops, and peripherals according to company policies. Diagnosed and resolved hardware, software, and network-related issues in a timely manner. Monitored system performance and ensured data integrity by maintaining backup systems. Set up user accounts, permissions, and passwords while overseeing user access. Developed and implemented security measures to protect networks and systems from unauthorized access. Provided training to users on new technologies and systems.
  • Front End Web Developer

    Vendics Enterprise · 2016 — 2018
    Created front-end user interfaces for complex web applications utilizing HTML, CSS, and JavaScript. Collaborated with web designers and back-end developers to ensure that web applications fulfilled customer requirements. Optimized websites for enhanced speed and scalability while ensuring compatibility with various browsers and devices.
  • Assistant Product Manager

    Datamarked.dk · 2015 — 2016
    Partnered with cross-functional teams to design product roadmaps that aligned product vision with business objectives. Researched and evaluated customer feedback to guide product development decisions. Developed operational plans for product launches while maintaining product-related documentation.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Jose Maria College · 2011 — 2014
  • High School
    Southern Polytechnique College · 2006 — 2009
  • Elementary
    Vicente Hizon Sr. Elementary School · 2000 — 2006

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