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Francis L. — Mid-Level Customer Service Representative from Philippines

Francis L.

Mid-Level Customer Service Representative

Philippines 3-6 years 350 - 400 USD per month
Open to offersNew to Platform
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About

Francis B. is an experienced professional known for his dual expertise in customer service support and graphics design within the e-commerce industry. With over three years as a customer service representative for international clients, Francis has honed his skills in handling inquiries, resolving issues, and ensuring customer satisfaction in fast-paced environments. In tandem, he has developed a prowess in social media graphics design, leveraging tools such as Canva and Figma to create engaging visual content. His tenure at TheVENDEE involved assisting customers and exceeding sales goals, while his role as a graphics designer at BGH Creatives and Ghonda Legacy Investments Inc. entailed managing multiple design tasks, crafting branding collaterals, and enhancing images for optimal appeal. Francis also served as a Lead Builder at 7over24 CFO Solutions, contributing to industry research and communication strategies. His educational background includes a Diploma in Automotive Engineering Technology from Mindanao State University - Iligan Institute of Technology.

Experience

  • Graphics Designer

    null · 2026 — 2026
    Enhanced images for clarity and appeal, designing social media content aimed at boosting engagement.
  • Graphics Designer

    BGH Creatives · 2025 — 2025
    Engaged in print designs and social media creation, managing tasks based on client and manager requests; developed branding collaterals including lookbook designs.
  • Lead Builder

    7over24 CFO Solutions · 2025 — 2025
    Conducted industry research, created email scripts and SOPs, and developed KPI dashboards while supporting CFO and analysts with timely communication.
  • Email & Digital Graphics Designer

    Ghonda Legacy Investments Inc. · 2025 — 2025
    Created high-impact email visuals focused on brand consistency and conversion, while managing multiple design tasks under tight deadlines.
  • Customer Service

    TheVENDEE · 2021 — 2024
    Assisted customers with inquiries and concerns, built strong client relationships, and processed orders along with service upgrades.
  • Data Encoder

    1997 Co. · 2020 — 2021
    Processed transactions, managed inventory, and ensured accurate data entry while building customer relationships for repeat business.

Skills & Expertise

Education

  • Diploma in Automotive Engineering Technology (Earthmoving Equipment Off-Highway) Services and Management
    Mindanao State University - Iligan Institute of Technology · 2014 — 2018

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