Francis H.

Francis H. B. is an experienced Customer Success Specialist currently working at KMC Mag Solutions since July 2023. He expertly manages multiple communication channels, including email and WhatsApp, to address customer queries and billing concerns, ensuring accuracy and professionalism. Francis also oversees social media interactions on platforms such as Facebook and Instagram, where he monitors comments and feedback. Additionally, he coordinates field service activities, documenting engineer tasks and ensuring compliance with company policies. Previously, Francis served as a Support Coach at AFNI Philippines Inc. from September 2019 to July 2023, where he supervised new agents in training, provided product-specific coaching, and managed customer mobile device and account issues. His tenure as a Technical Support specialist at Transcom Worldwide Philippines from May 2017 to August 2019 involved advanced troubleshooting for Android devices and facilitating both in-store and mail-in repairs. Francis holds a Certificate in Information Technology from West Visayas State University.