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Francis V. — Mid-Level IT Support Specialist from Philippines

Francis V.

Mid-Level IT Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Marion Francis Y. is an experienced IT professional specializing in hardware and software troubleshooting for desktop and laptop computers, with a background supporting cloud computing and desktop environments. Currently serving as a Cloud Computing Support and Systems Engineer, Marion manages support tickets, resolves network and client-specific issues, and administers systems using platforms like Microsoft Intune, Azure, and RMM tools such as Control Up, Kaseya, and NinjaOne. Marion has prior experience as a Service Desk Analyst and Systems Administrator at ATOS/AITI, handling ticket triage, remote access, and drive permissions in the financial sector. Previous roles include technical support in gaming accounts at TaskUs and IT assistant duties involving system maintenance and upgrades at Crimson Group Inc. Marion also possesses skills in graphic design and digital arts and holds a Bachelor’s in Information Technology from Informatics Northgate, Muntinlupa.

Experience

  • Cloud Computing Support and Systems Engineer (Core Desktop / Probe)

    Microsoft · 2022 — Present
    Managed support tickets and addressed client queries. Conducted troubleshooting for network connections and specific applications for business. Handled remote access issues and managed Outlook delegation. Oversaw Active Directory while utilizing PowerShell commands and facilitated Microsoft Intune and Azure usage.

  • First Level Service Desk Analyst and Systems Administrator

    ATOS/AITI · 2022 — 2022
    Processed support tickets and assisted clients via email, chat, and calls. Focused on troubleshooting network connections and application-related issues, while also providing remote shared drive access and managing ticket triage.

  • Technical Support

    TaskUs · 2020 — 2020
    Managed support tickets and addressed customer account issues. Engaged in troubleshooting processes to resolve problems and identify fraudulent accounts.

  • IT Assistant

    Crimson Group Inc. · 2019 — 2020
    Installed, maintained, and configured hardware and software systems per company guidelines. Executed troubleshooting for network, hardware, and software failures. Conducted routine maintenance checks and updates to ensure optimal performance.

  • Data Analyst

    Accenture · 2017 — 2019
    Extracted and analyzed necessary data while ensuring data quality through error checking and auditing. Oversaw database maintenance and collaborated with senior team members to facilitate communication between services and clients.

  • Data Encoder

    GENPACT
    Encoded daily footfall data into the company database and facilitated applicant examination processes. Engaged in document auditing while implementing basic PC troubleshooting.

  • Junior Programmer

    Halcyon Marine Healthcare Systems
    Contributed to e-learning projects using Adobe Flash, executing graphic animations and supporting functionality through Action Scripting and HTML5 integration.

  • Freelance

    Personal Business
    Produced digital art including posters, calling cards, and tarpaulins. Collaborated on graphic design projects, formatted materials, and enhanced existing presentations with visual content.

Skills & Expertise

System AdministrationIT and NetworkingData AnalystTech Support

Education

  • Bachelor of Science: Information Technology
    Informatics - Northgate, Muntinlupa · 2014 — 2016

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