Francis D.
Senior IT Systems Administrator
Open to offersNew to PlatformAbout
Francis D. is a seasoned IT professional with over six years of diverse experience in fields such as IT support, Google Workspace administration, data analysis, and automation. Currently serving as an IT Systems Administrator and Automation Engineer for Five Star Franchising, he administers Google Workspace, providing comprehensive support from onboarding to security policy management. His expertise includes managing DNS records and API integrations with Cloudflare and GoDaddy, developing Jira and Google Apps Script automations to streamline operations, and troubleshooting IT infrastructures. Previously, Francis held an IT Service Delivery Engineer role at Transcom Worldwide, where he applied ITIL best practices to resolve hardware and software issues and improve customer satisfaction. His freelance work as a Data Analyst involves constructing dashboards in Looker Studio using Python and BigQuery. Additionally, his technical support roles encompassed maintaining network infrastructure and end-user systems. Francis holds a Bachelor of Science in Information Technology from Carlos Hilado Memorial State University, where he was a Dean's Lister.
Experience
IT Systems Administrator / Automation Engineer
Five Star Franchising · 2025 — PresentAdministered Google Workspace, involving onboarding, offboarding, account provisioning, license management, Google Groups, Shared Drives, and the implementation of security policies. Provided Tier 1–3 IT Help Desk and technical support across various franchise brands while assisting customer inquiries and offering product support to franchisees and internal users. Developed Jira workflow automations for efficient ticket routing, approvals, and operational processes. Created automations using Google Apps Script that minimized manual tasks and enhanced reporting. Managed DNS records, SSL, domains, and API integrations with Cloudflare and GoDaddy, while troubleshooting SPF, DKIM, DMARC, DNS, website, and email delivery issues. Collaborated with development, marketing, and operations teams to create SOPs and technical documentation.IT Service Delivery Engineer
Transcom Worldwide · 2023 — 2025Provided enterprise IT support in accordance with ITIL best practices. Addressed hardware, software, Windows, Microsoft 365, VPN, printer, and networking challenges. Handled incidents, service requests, onboarding and offboarding processes, and endpoint support. Conducted root cause analysis to minimize recurring issues, maintaining documentation, asset inventory, and service records while ensuring high customer satisfaction through effective remote support.Data Analyst
Bloop (Freelance) · 2025 — 2025Constructed dashboards using Looker Studio and Power BI. Developed Python ETL pipelines while managing datasets within BigQuery. Executed data cleaning, modeling, and KPI reporting.IT Technical Support / Admin
Delcom Solutions and Systems Inc. · 2023 — 2023Installed and maintained hardware, software, LAN/WAN, and overall network infrastructure. Executed system maintenance, conducted backups, managed disaster recovery, and carried out security monitoring while supporting POS systems, CCTV equipment, and end users. Developed technical documentation and provided user training.Technical Support
Pyme (Freelance) · 2023 — 2023Addressed technical support tickets and provided product assistance via online platforms.Technical Engineer
Wireless Link Technologies Inc. · 2022 — 2022Designed layouts and floor plans for CCTV systems. Configured routers, switches, firewalls, and enterprise networks while troubleshooting networking and surveillance-related issues. Prepared Bills of Materials and oversaw the procurement coordination.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyCarlos Hilado Memorial State University