Francis A.

I bring a well-rounded background across sales, customer service, real estate, and operations. What sets me apart is my ability to handle end-to-end client relationships—from lead follow-ups and CRM management to administrative tasks and daily workflows. I’m a self-starter who takes direct ownership of my work, so whether I'm managing client objections or streamlining back-office operations, you can rely on me to solve problems independently and keep the team moving forward.

• Sales Closer

  MY DERMA DREAM (MDD) · 2026 — 2026
  Handled inbound and outbound sales leads for aesthetic and beauty services. Engaged with potential clients to identify their needs and conducted consultations to recommend treatments. Clearly explained various aspects of treatments, including benefits, pricing, and promotions. Built rapport, managed objections, and addressed concerns throughout the sales process, while maintaining client information within the company system.

• Virtual Assistant / E-Commerce Customer Support

  COMPASS EXPERIENCE LABS · 2025 — 2026
  Provided customer support for NoBull shoes and Finesst products through multiple communication channels. Processed orders via Shopify, addressing status inquiries and product concerns. Managed refunds, returns, replacements, and warranty requests in accordance with company procedures, ensuring timely resolution of order-related issues.

• Customer Service / Sales Representative

  TRIDENT PH · 2024 — 2025
  Supported customers using solar, HVAC, and gas fueling services through calls and chat interactions. Scheduled appointments and coordinated technician visits for service requests, while generating and qualifying sales opportunities through outbound follow-ups. Assisted customers with various service options and resolved their concerns efficiently.

• Healthcare Customer Service Representative

  OPTUM · 2023 — 2024
  Assisted members with prescription refill requests and pharmacy-related inquiries. Verified customer and insurance details, coordinating with pharmacies to resolve any issues. Ensured compliance with healthcare privacy requirements while delivering timely and accurate support.

• Property Management Specialist

  EVERNEST · 2021 — 2023
  Managed inquiries regarding U.S. residential properties and leasing through phone and email. Qualified prospective tenants, scheduled tours, and coordinated calendars for leasing agents. Followed up with prospects to enhance appointment attendance and resolved maintenance requests through vendor coordination.

• Senior Customer Service Representative / Team Leader

  TELUS INTERNATIONAL · 2019 — 2021
  Provided customer service and technical support to T-Mobile customers, addressing inquiries related to accounts, billing, and technical issues. Managed a high volume of customer calls, ensuring satisfaction and adherence to quality standards. Investigated customer concerns and resolved escalated cases while promoting team performance through coaching and monitoring of key metrics.

• Bachelor of Science in Business Administration – Analytics

  FAR EASTERN UNIVERSITY (FEU) · — — 2020
• Secondary Education Graduate

  PITOGO HIGH SCHOOL – ALTERNATIVE LEARNING SYSTEM (ALS) · — — 2016
• Primary Education

  WAWA ELEMENTARY SCHOOL · — — 2012